SHIPPING & RETURNS
SHIPPING POLICY
All of our products here at Bag by Dé Ashléy are handmade. Most items will take about 5-14 business days to ship. If there is a delay in shipping we will notify you, upon fulfillment you will receive a tracking number!
RETURN & EXCHANGE POLICY
Returns and exchanges are accepted for new and unworn merchandise with original tags attached within 30 days from the purchase date. Once received by our Returns Department, your return will be processed within 3-5 business days.
Final sale items are not eligible for return or exchange. Items marked as final sale will be noted on our website. We do not accept returns or exchanges for orders shipped outside of the United States. If your order arrives damaged or you believe there is an issue with the product you received, please contact our customer service team at deashleydesigns@gmail.com.
E-Gift Card Purchases
E-gift cards are non-returnable and cannot be redeemed for cash, except where required by law.
Refunds
Through our returns process, refunds due can only be issued back to the original method of payment or a www.deashley.com gift card.